Shipping policy
Last Updated: June 2026
At RAW Collection Co., we are committed to providing fast and reliable shipping so you can enjoy your order as quickly as possible.
Processing Time
- Orders are processed within 1–2 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- During high-volume periods, processing times may be slightly extended.
Shipping Time
- Standard shipping typically arrives within 3–5 business days after your order has been processed.
- Delivery times are estimates and may vary based on carrier delays, weather conditions, or other factors beyond our control.
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s progress.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Promotional free shipping offers may be available from time to time and will be clearly displayed on our website.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping information.
- RAW Collection Co. is not responsible for packages delayed, lost, or returned due to incorrect addresses provided at checkout.
Lost or Stolen Packages
- Once a package has been marked as delivered by the shipping carrier, RAW Collection Co. is not responsible for lost, stolen, or misplaced packages.
- Customers should contact the shipping carrier directly regarding delivery issues.
Damaged Packages
- If your order arrives damaged, please contact us within 3 days of delivery and include photos of the damaged item(s) and packaging.
- We will work to resolve the issue as quickly as possible.
Contact Us
For shipping questions or concerns, please contact us through our Contact page.
Thank you for shopping with RAW Collection Co. We appreciate your support and look forward to delivering your order quickly and efficiently.